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Benchmarking
Introduction
 | Do you use constantly check yourself against your
competitor? |
| Do you believe that there is nothing in common between a
caterer and a bank? |
| Do you believe you are too good to learn from others? |
BENCHMARKING presents a variety of method of
learning the best practices in other industries and adapting them to your own
organization. Benchmarking has an external focus. Benchmarking puts your
organization relative to other organizations. Delegates can apply these methods
to improve their own perception of quality performance.
Benefits Of Attending The Course
The course enables the delegates to:
| Understand the difference between normal and benchmark
suppliers. |
| Understand where you are relative to other organizations. |
| Set standards according to best-practice benchmarks. |
| Learn from other organization's success for own
organization. |
Who Should Attend?
BENCHMARKING is particularly useful for those involved in
managing product and service quality. It will be most appropriate for managers
involved in Design, Quality, R&D, Reliability, Maintenance, Engineering,
Manufacturing and Production. Teams are encouraged to attend for maximum
benefit.
Brief Course Outline
| Day 1 (AM) |
Day 1 (PM) |
Introduction
| What is Benchmarking |
| Benefits of Benchmarking |
Drivers for Benchmarking
| Management, |
| Employees, and |
| Customers |
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Types of Benchmarking
| Internal benchmarking, |
| Technical benchmarking, |
| Functional benchmarking, |
| Competitive benchmarking, and |
| Generic benchmarking |
The Benchmarking Process
| Decide what to benchmark, |
| Understand the process, |
| Deciding on the 'best in class', |
| Data collection, |
| Analysis of data, and |
| Application of results. |
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| Day 2 AM |
Day 2 PM |
Benchmarking
| Planning |
| Analysis |
| Action |
| Review and Repeat |
Steps of Benchmarking
| What to benchmark? |
| Who to benchmark against? |
| How to get the information? |
| How to analyze the information? |
| How to use the information? |
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Benchmarking Exercise
| Product |
| Service |
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