Process Work Instruction

Introduction

In order to remain ISO 9000 compliant, an organization must maintain the structure of the Quality Management System (QMS). About four kinds of documentation are needed for the implementation of ISO 9000: procedures, process plans, work instructions and quality records.

Work instructions are the lowest level of required procedural documentation for an ISO 9000 compliant Quality Management System (QMS). At their most basic level, work instructions explain, step by step, how a task is performed. Work instructions are not required for every task related to quality, rather only those which explain the manner of production, installation and servicing, and whose absence would adversely affect quality

Work instruction is the actual instructions for performing tasks that affect the quality standards of the organization. Theoretically there have to be work instructions for every activity that affects the quality of the product. Unlike procedures, work instructions are meant for only one person or position. This level of documentation should be very detailed on "how" to accomplish a specific job, task or assignment.

Benefits Of Attending The Course

The course enables the delegates to:

	Understand the concept of instruction writing process.
	Solve that source of process variation.

Who Should Attend?

It will be appropriate for all organizations, and to all groups within the organization.

Brief Course Outline

Day 1 (AM)

Day 1 (PM)

Process 1

Divide Process Into Sections

Process 2

Obtain Background Information On Process & Product

Process 3

Identify the Expert For The Area

Process 4

Interview Expert & Identify Job Responsibilities Associated ith Area Control Points

Process 5

Create a schedule for work instruction writing in Gantt chart format

Day 2 (AM)

Day 2 (PM)

Process 6

Write Rough Drafts of Each Work Instruction for each Job

Process 7

Hold Meeting With All Employees In The Area That Do The Job

Process 8

Assemble The Work Instructions Into The Quality System Format

Process 9

Update The Existing Quality System

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