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	Thesis Writing
	Service Quality
	Lean / Six Sigma
	Total Quality Management
	Healthcare Management
	APQP / PPAP
	Workshops / Seminars

Quality Yield Productivity (ML) Quality Yield Productivity (SL) Training Needs Analysis Staff Performance Evaluation Statistical Process Control Total Productive Maintenance Audit Management Document Control ISO Implementation Toolkit Attendance Monitoring Inventory Monitoring for Stock Inventory Monitoring for Finished Goods Utilities

Seven Quality Control Tools New Quality Control Tools Project Selection Tools Advanced Quality Techniques Voice Of Customer Quality Function Deployment Failure Mode Effects Analysis Statistical Process Control Advanced Statistical Techniques Measurement Systems Analysis Hypothesis Testing Distributions Design of Experiments Control Plan Methodology Dynamic Control Plan Production Part Approval Process Service Quality Tools Healthcare Clinical Research Design Business Thesis Writting Reliability and Validity Classical Design Robust Design Multivariate Analysis Monte Carlo Simulation

5S Housekeeping Seven Quality Control Tools Design of Experiments Failure Mode Effects Analysis Just In Time Mistake Proofing Measurement System Analysis Process Flow Chart Quality Function Deployment Statistical Process Control Hypothesis Production Part Approval Process Voice of Customer Process Work Instruction Standard Operating Procedure Process Capability Control Plan Methodology Dynamic Control Plan Service Quality Total Productive Maintenance Productivity Tracking Healthcare Six Sigma Training Needs Analysis Staff Performance Evaluation Market Research Visual Management Business Thesis Writting

Thesis Awareness Thesis Outline Thesis Mindset Thesis Proposal Thesis Writing

Basic Practitioner Classical Intermediate Advance Dynamic Characteristics Problem Solving

QFD (2 days) QFD (3 days)

Basic Practitioner Intermediate Advance Online Quality Control

Service Quality Customer Complaints Customer Satisfaction Survey Managing Customer Service Delivering Customer Service Internal Customer Satisfaction Customer Loyalty Calming Upset Customers Telephone Techniques Counter Service Assertive Behavior

7 QC Tools (1 day) 7 QC Tools (2 days)

Prototype Control Plan Pre-Launch Control Plan Production Control Plan

Basic Advance

Root Cause Analysis Incident Reporting HFMEA Cycle Time Reduction Clinical Research

Six Sigma Champion Six Sigma Yellow Belt Six Sigma Green Belt Six Sigma Black Belt

Balanced Scorecard Net Promoter Score Benchmarking

Visual Management (Manufacturing Industries)

Visual Management is a very effective operations management system. Visual Management sets up the environment (office, factory, service center, distribution warehouse, etc.) into an environment where man, machine, material, methods and environment are harmoniously organized. Visual Management compliments many other total quality management methods because the workflow is optimized according to the least resistance for people doing work. Since people will always find the easiest path of work, Visual Management is the workflow method of choice by employees.

Advantages

A Visual Management
No capital cost involved
Homely working environment
Safer working environment
Saves work place
Easy to see processes
Satisfaction notes from employees

Your Problem

In most organizations, people find it hard to work together because they are all entrenched in a circle that depends on the process before or the process after their own. Nobody comes to work thinking that "Today I want to make some rejects or some nonconformance". Even when people want to work smoothly they are restrained by the system. Since the system evolved over a long period of time, under different managers, engineers or supervisors, it is bound to be inefficient and cannot be handled by any one person or department. The result is: people are demotivated in a system that prevents change.

Our Solution

If management does not provide a clear work method for all tasks, the employee will find an alternative solution. Therefore, it is paramount to provide a working environment (operating procedure, service delivery, etc.) that allows the easiest work execution. Anything else must be more difficult. Then, and only then, will the employee stay within the stipulated working environment. Belmah Strategies can provide this work environment through our Visual Management consisting of the following steps.

1. 5S Housekeeping

Often the first step towards Visual Management is the conversion: workplace like a home. When management converts the workplace like a home the immediate result is: employee willingness for further improvement. This happens because, it is comfortable to do work. 5S Housekeeping is based on the Japanese housekeeping practice. 5S is necessary to ensure a clean and orderly working environment with a highly visible management. With 5S, you can convert an untidy work space into an efficient work place. 5S stands for:

Japanese	English	Explanation
Seiri	Sort	The things you need and the things you don't
Seiton	Arrange	Arrange the things you need in an orderly way
Seisho	Clean	Clean what you need and ensure they are in good working order
Seiketsu	Systematic	Organize them so you can take or replace easily without having to move other things
Shitsuke	Discipline	Maintain the above steps in keeping your workplace neat, clean and tidy

2. Product Flow Line

Once there is a clean environment, the next step is to improve the product flow line. We make it easy to work. Less carrying of things, less moving around, less steps and a very ergonomic flow line. For managers, the line is so easy to see. There is no need for lengthy reports and long meetings. Product flow is visual and process constraints are visual and action can be taken quickly. Often there is a significant freeing up of space.

3. Staging Elimination

When the product flow line is achieved, staging is almost automatically eliminated! Hard to believe, but true. When staging is eliminated cycle time is reduced. Batch flow is also more sequential. Batch traceability is also obvious.

4. Process Invariance

When staging is eliminated (or reduced) processes can be made more consistent so there is less batch to batch variation. Consequently, product quality becomes more consistent and there is reduced waste.

5. Equipment Maintenance

At this stage, the equipment maintenance can be advanced to preventive maintenance. Tool change and refurbishment can be monitored effectively and forward preparedness is possible.

6. Materials Control

Until in-house processes are stabilised, it is sometimes very difficult to see variations in incoming quality except at relying solely on incoming quality assurance sampling.

7. Store Organization

Stores are usually kept out of bounds for most people. Consequently, store management is left poorly managed. With Visual Management, material can be organized systematically. Shelf life can be monitored efficiently. Material can be classified and grouped clearly so that traceability is improved.