Assertive Behavior Introduction
- Are your staff submissive?
- Are your staff aggressive?
Assertive Behavior is a program to train staff to be assertive when communicating to each other as well as the customer or supplier. This course is designed on a take-back-and-do approach. Delegates should see immediate applications to improve their counter service and organizational image.
Benefits Of Attending The Assertive Behavior Training
The course enables the delegates to:
- Establish an assertive attitude
- Know if they are under attack
- Know how they are attacked
- Use the right defense
- Express their views
Who Should Attend The Assertive Behavior Training ?
Assertive Behavior is particularly useful for those involved in counter services and those who come into direct contact with customers or potential customers. It will be most appropriate for those involved in front desk activities and customer interfaces. Teams are encouraged to attend for maximum benefit.
Brief Assertive Behavior Training Outline
Day 1 (AM) |
Verbal Sparring
- Verbal self defense
- Recognizing verbal stances
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Day 1 (PM) |
Verbal persuasion
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