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NPS - Net Promoter Score Training

NPS- Net Promoter Score Training

Net Promoter Score Introduction

What is customer Loyalty?
How do you improve the loyalty of your customers?
How do you determine which groups need attention to improve their customer loyalty?

Any Organization and Company succeeds by satisfying its customers. Net Promoter Scores (NPS) are a simple but remarkably effective new method for measuring customer loyalty. Net Promoter Scores (NPS) are calculated by asking a sample of customers how likely they would be to recommend a brand to others. The proportion of those who think it unlikely they would recommend the brand (Detractors) subtracted from the proportion that are likely to recommend it (Promoters) produces a single number known as a Net Promoter Score.

Respondents fall into one of three categories:

Promoters (9 or 10) – customers who are highly likely to recommend a company or product
Passives (7 or 8) – satisfied but unenthusiastic customers looking for a better deal
Detractors (1 to 6) – people who are less likely to recommend a company or product

NPS is the percentage of promoters minus the percentage of detractors.

Course Objectives:

Set priorities and measure progress toward the fundamental goals.
Measure Strong Customer Loyalty.
The effectiveness of NPS increases with the degree of focus.
NPS helps you to determine which group need attention to improve their loyalty and which groups can be leveraged to help grow the company.

Benefits Of Attending The Net Promoter Score Training

The Net Promoter Score training enables the delegates to:

NPS provide a systematic way to improve your product and market value.
Easy to calculate customer date
Helps you to calculate Net Promoter Score.
NPS is a key to any business strategy is an understanding of your competitors.
You can see exactly where you are over- and underperforming vs. your key competitors.
To recommend gap between you and your competitors
NPS is an Operational systems to support the initiative
Understanding the financial impact of promoters and detractors on your business is critical.
Establish the correlation ship between the NPS and your profit level.

Who Should Attend The Net Promoter Score Training ?

It will be most appropriate for Managers and Department heads involved in Quality & Assurance, Finance, Marketing Managers, Customer relations managers, Customer Complaints, Customer service. Multi functional teams are encouraged to attend for maximum benefit.