Benchmarking Introduction
- Do you use constantly check yourself against your competitors?
- Do you believe that there is nothing in common between a caterer and a bank?
- Do you believe you are too good to learn from others?
BENCHMARKING presents a variety of method of learning the best practices in other industries and adapting them to your own organization. Benchmarking has an external focus. Benchmarking puts your organization relative to other organizations. Delegates can apply these methods to improve their own perception of quality performance.
Benefits Of Attending The Benchmarking Training
The Benchmarking training enables the delegates to:
- Understand the difference between normal and benchmark suppliers.
- Understand where you are relative to other organizations.
- Set standards according to best-practice benchmarks.
- Learn from other organization's success for own organization.
Who Should Attend Benchmarking Training ?
BENCHMARKING is particularly useful for those involved in managing product and service quality. It will be most appropriate for managers involved in Design, Quality, R&D, Reliability, Maintenance, Engineering, Manufacturing and Production. Teams are encouraged to attend for maximum benefit.
Brief Benchmarking Training Outline
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Day 1 (AM) |
Introduction of Benchmarking
- What is Benchmarking
- Benefits of Benchmarking
Drivers for Benchmarking
- Management
- Employees
- Customers
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Day 1 (PM) |
Types of Benchmarking
- Internal benchmarking
- Technical benchmarking
- Functional benchmarking
- Competitive benchmarking
- Generic benchmarking
The Benchmarking Process
- Decide what to benchmark
- Understand the process
- Deciding on the 'best in class'
- Data collection
- Analysis of data
- Application of results
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Day 2 (AM) |
Benchmarking
- Planning
- Analysis
- Action
- Review and Repeat
Steps of Benchmarking
- What to benchmark?
- Who to benchmark against?
- How to get the information?
- How to analyze the information?
- How to use the information?
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Day 2 (PM) |
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Benchmarking Exercise
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