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	Thesis Writing
	Service Quality
	Lean / Six Sigma
	Total Quality Management
	Healthcare Management
	APQP / PPAP
	Workshops / Seminars

Quality Yield Productivity (ML) Quality Yield Productivity (SL) Training Needs Analysis Staff Performance Evaluation Statistical Process Control Total Productive Maintenance Audit Management Document Control ISO Implementation Toolkit Attendance Monitoring Inventory Monitoring for Stock Inventory Monitoring for Finished Goods Utilities

Seven Quality Control Tools New Quality Control Tools Project Selection Tools Advanced Quality Techniques Voice Of Customer Quality Function Deployment Failure Mode Effects Analysis Statistical Process Control Advanced Statistical Techniques Measurement Systems Analysis Hypothesis Testing Distributions Design of Experiments Control Plan Methodology Dynamic Control Plan Production Part Approval Process Service Quality Tools Healthcare Clinical Research Design Business Thesis Writting Reliability and Validity Classical Design Robust Design Multivariate Analysis Monte Carlo Simulation

5S Housekeeping Seven Quality Control Tools Design of Experiments Failure Mode Effects Analysis Just In Time Mistake Proofing Measurement System Analysis Process Flow Chart Quality Function Deployment Statistical Process Control Hypothesis Production Part Approval Process Voice of Customer Process Work Instruction Standard Operating Procedure Process Capability Control Plan Methodology Dynamic Control Plan Service Quality Total Productive Maintenance Productivity Tracking Healthcare Six Sigma Training Needs Analysis Staff Performance Evaluation Market Research Visual Management Business Thesis Writting

Thesis Awareness Thesis Outline Thesis Mindset Thesis Proposal Thesis Writing

Basic Practitioner Classical Intermediate Advance Dynamic Characteristics Problem Solving

QFD (2 days) QFD (3 days)

Basic Practitioner Intermediate Advance Online Quality Control

Service Quality Customer Complaints Customer Satisfaction Survey Managing Customer Service Delivering Customer Service Internal Customer Satisfaction Customer Loyalty Calming Upset Customers Telephone Techniques Counter Service Assertive Behavior

7 QC Tools (1 day) 7 QC Tools (2 days)

Prototype Control Plan Pre-Launch Control Plan Production Control Plan

Basic Advance

Root Cause Analysis Incident Reporting HFMEA Cycle Time Reduction Clinical Research

Six Sigma Champion Six Sigma Yellow Belt Six Sigma Green Belt Six Sigma Black Belt

Balanced Scorecard Net Promoter Score Benchmarking

Counter Service Training

Counter Service - Trainings for Service Quality projects

Counter Service Introduction

Do your counter personnel carry customer care?
Do your counter personnel "admit" your fault?
Do your counter personnel use the right body language?
Do your counter personnel fall prey to aggressive behavior?
Do your counter personnel know how to handle complaints?

Counter Service is a program to equip your counter personnel to carry forward your organizations customer care. This training shows the counter personnel how to be fair to the customer and your company. It shows the delegates how to use the right body language and how to handle customer complaints. In particular the delegates will learn how to address aggressive behavior of dissatisfied customers. This course is designed on a take-back-and-do approach. Delegates should see immediate applications to improve their counter service and organizational image.

Benefits Of Attending The Counter Service Training

The course enables the delegates to:

Learn and use positive communication.
Use good listening techniques
Portray the right body language.
Know local etiquette
Handle a difficult customer's complaints.
Defuse aggressive behavior.

Who Should Attend The Counter Service Training ?

Counter Service is particularly useful for those involved in counter services and those who come into direct contact with customers or potential customers. It will be most appropriate for those involved in front desk activities and customer interfaces. Teams are encouraged to attend for maximum benefit