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Business Intelligence
Business Intelligence
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Business
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This software module consists of the following templatized tools and techniques:
- Benchmarking Benchmarking is the process of determining what the best is
- Net Promoter Score Net Promoter Score is a measure of how much your customer would recommend your organization to others which is in relation reflected by the profit level.
- Balanced Scorecard provides feedback for the internal business (learning and processes) and external outcomes (customer and financial) to continuously improve strategic performance and results.
- 360 Degree Multi-Rater Evaluation This applet is a multi-rater assessment of staff within an organization to rate their ownself
- Audit This applet is for Bussiness Audit
- MBNQA THe Malcolm Balrige National Quality Award applet allows you to conduct a self-assessment for managing organizational service excellence performance.
- MBNQA - Health Care THe Malcolm Balrige National Quality Award - Health Care applet allows you to conduct a self-assessment for managing organizational Health Care excellence performance.
- MBNQA - Business THe Malcolm Balrige National Quality Award - Business applet allows you to conduct a self-assessment for managing organizational Business excellence performance.
- MBNQA - Education THe Malcolm Balrige National Quality Award - Education applet allows you to conduct a self-assessment for managing organizational Education excellence performance.
Business Soft Skills Module
- Business: Customer Service
- Business: Customer Satisfaction
- Business: Interactive Communication
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Other Business Links:
- Business Tools – Training
- Benchmarking
- Net Promoter Score
- Balanced Scorecard
- MBNQA
- MBNQA - Business
- MBNQA - Education
- MBNQA - Health Care
- Business – Consultancy Support
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Business Download:
- Business – Report Sample (PDF)
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Materials available free for members only:
- Business – Learning Material (Word Document)
- Business – Teaching Material (PowerPoint)
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