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About iCT-M

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	Thesis Writing
	Service Quality
	Lean / Six Sigma
	Total Quality Management
	Healthcare Management
	APQP / PPAP
	Workshops / Seminars

Quality Yield Productivity (ML) Quality Yield Productivity (SL) Training Needs Analysis Staff Performance Evaluation Statistical Process Control Total Productive Maintenance Audit Management Document Control ISO Implementation Toolkit Attendance Monitoring Inventory Monitoring for Stock Inventory Monitoring for Finished Goods Utilities

Seven Quality Control Tools New Quality Control Tools Project Selection Tools Advanced Quality Techniques Voice Of Customer Quality Function Deployment Failure Mode Effects Analysis Statistical Process Control Advanced Statistical Techniques Measurement Systems Analysis Hypothesis Testing Distributions Design of Experiments Control Plan Methodology Dynamic Control Plan Production Part Approval Process Service Quality Tools Healthcare Clinical Research Design Business Thesis Writting Reliability and Validity Classical Design Robust Design Multivariate Analysis Monte Carlo Simulation

5S Housekeeping Seven Quality Control Tools Design of Experiments Failure Mode Effects Analysis Just In Time Mistake Proofing Measurement System Analysis Process Flow Chart Quality Function Deployment Statistical Process Control Hypothesis Production Part Approval Process Voice of Customer Process Work Instruction Standard Operating Procedure Process Capability Control Plan Methodology Dynamic Control Plan Service Quality Total Productive Maintenance Productivity Tracking Healthcare Six Sigma Training Needs Analysis Staff Performance Evaluation Market Research Visual Management Business Thesis Writting

Thesis Awareness Thesis Outline Thesis Mindset Thesis Proposal Thesis Writing

Basic Practitioner Classical Intermediate Advance Dynamic Characteristics Problem Solving

QFD (2 days) QFD (3 days)

Basic Practitioner Intermediate Advance Online Quality Control

Service Quality Customer Complaints Customer Satisfaction Survey Managing Customer Service Delivering Customer Service Internal Customer Satisfaction Customer Loyalty Calming Upset Customers Telephone Techniques Counter Service Assertive Behavior

7 QC Tools (1 day) 7 QC Tools (2 days)

Prototype Control Plan Pre-Launch Control Plan Production Control Plan

Root Cause Analysis Incident Reporting HFMEA Cycle Time Reduction Clinical Research

Six Sigma Champion Six Sigma Yellow Belt Six Sigma Green Belt Six Sigma Black Belt

Balanced Scorecard Net Promoter Score Benchmarking

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