Delivering Customer Service Introduction
- Do you have outstanding quality customer service?
- Do you know it not enough to just provide a service?
- Do you know customers want more than just a service?
- Do you know the personal side of your service delivery?
Delivering Customer Service is a program to provide more than just a service. It is aimed at delivering outstanding Quality Customer Service. It develops the people side of your business. It emphasizes customer relations and satisfaction. This course is designed on a take-back-and-do approach. Delegates should see immediate applications to improve their counter service and organizational image.
Benefits Of Attending The Delivering Customer Service Training
This course enables the delegates to:
- Providing outstanding customer service
- Steps to quality customer service
- Send a positive attitude
- Identify needs
- Provide for the customer's needs
- Ensure customer loyalty
Who Should Attend The Delivering Customer Service Training ?
This course is particularly useful for those involved in counter services and those who come into direct contact with customers or potential customers. It will be most appropriate for those involved in front desk activities and customer interfaces. Teams are encouraged to attend for maximum benefit.
Brief Delivering Customer Service Training Outline
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Day 1 (AM) |
Providing outstanding customer service
- Make your choice
- Types of service
- Why customer relations are important
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Day 1 (PM) |
Send a positive attitude
- How positive are you?
- Communicate your best image
- Body language
Identify needs
- Human needs and timeliness
- Four basic needs
- Listening to your customer
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Day 2 (AM) |
Provide for the customer's needs
- Characteristics of needs
- Saying the right thing
- Prepare for the unexpected
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Day 2 (PM) |
Ensure customer loyalty
- How to make the customer return
- Handling complaints
- Surprise your customers
Check your progress
- Follow up
- Comments
- Discussion
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