Internal Customer Satisfaction Training

Internal Customer Satisfaction Introduction

• Is your organization compartmentalized?
• Are you integrated with your external suppliers and customers?
• Do your employees work as team?
• Do you know how satisfied your employees are?

Internal Customer Satisfaction is a practical guide to improving internal (and external) customer satisfaction. Without internal customer satisfaction it is difficult to think of external customer satisfaction. This course will change the attitude of your staff to enable an organizational focused on the external customer. This course is designed on a take-back-and-do approach. Delegates should see immediate applications to improve their counter service and organizational image.  

Benefits Of Attending Internal Customer Satisfaction Training

The course enables the delegates to:

1. Understand customer internal satisfaction
2. Improve customer internal satisfaction
3. Introduces the five steps to Internal Customer Satisfaction
   1. Customer Satisfaction
   2. Map the internal chain
   3. Locate and analyze critical links
   4. Resolve critical links
   5. Evaluate changes

Who Should Attend The Internal Customer Satisfaction Training ?

Internal Customer Satisfaction is particularly useful for those involved in counter services and those who come into direct contact with customers or potential customers. It will be most appropriate for those involved in front desk activities and customer interfaces. Teams are encouraged to attend for maximum benefit.

Brief Internal Customer Satisfaction Training Outline