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Thesis Writing

Service Quality

Lean /
Six Sigma

Total Quality
Management

Healthcare Management

APQP /
PPAP

Workshops /
Seminars


Service Quality

Service Quality (Servqual) the result of the comparison that customers make between their expectations about service and their perceptions of the service performed.

Don't be drowned with the technicalities of statistical tools and techniques when you should solve problems, reduce cost and defects or optimize products and processes.

Move away from spreadsheet style to innovative web-based  dynamic and real-time Service Quality applications to experience the difference!

If you can click a mouse, you can link your Voice of Customer to Quality Function Deployment and link that to Failure Mode Effects Analysis and link that to your Control Plans. Conduct your Design of Experiments and Statistical Process Control on the way and have your reports printed in one go!

See the progress of projects in your company from anywhere anytime, even participate in them! Empower staff to do things they could not attempt before! Breakthrough or Continuous improvement is easy with iCT-M.

With iCT-M, you can synthesize team activities into Service Quality projects, generate graphical reports for customer or management presentations. iCT-M allows Project Management of all projects from a dashboard control.

Service Quality Module
Other Service Quality Links:
Service Quality Downloads:
 
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