VOC software and consultancy - Voice of Customer is a set of tools and techniques to translate the VOC into product and process specifications.
VOC - Voice of Customer - Roadmap for Six Sigma, APQP and TQM projects
This software module consists of the following templatized tools and techniques:
Voice of Customer VOC - Voice of Customer is a team technique that elucidates customer wants into an objective voice of value. An Initial Voice of Value Table elucidates what the customer expects followed by a Voice of Customer questionnaire interview or survey. Spoken words of customers are then translated into reworded data which is then arranged in an affinity diagram. Finally
Things Gone Right VOC - Things Gone Right is a simple team technique of identifying what in a product
Things Gone Wrong VOC - Things Gone Wrong is a simple team technique of identifying what in a product
Kano Analysis Kano Diagram is a team technique that elucidates Basic
VOC - Voice of Customer Learning Material (Word Document)
VOC - Voice of Customer Teaching Material (PowerPoint)
VOC - Voice of Customer
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