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Basic Practitioner Classical Intermediate Advance Dynamic Characteristics Problem Solving

QFD (2 days) QFD (3 days)

Basic Practitioner Intermediate Advance Online Quality Control

Service Quality Customer Complaints Customer Satisfaction Survey Managing Customer Service Delivering Customer Service Internal Customer Satisfaction Customer Loyalty Calming Upset Customers Telephone Techniques Counter Service Assertive Behavior

7 QC Tools (1 day) 7 QC Tools (2 days)

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DOE - Design of Experiments software

DOE - Design of Experiments software is an advanced statistical tool to identify optimum parameter settings for improved quality and productivity.

DOE - Design of Experiments - Roadmap for Six Sigma, APQP and TQM projects

This software module consists of the following templatized tools and techniques:

QLF & Experiment Variable This application allows the user to conduct simple orthogonal array experiment. The user is guided step-by-step throughout the experiment.iCT-M thus provides a very simple
QLF & Experiment Attribute Design of Experiments (Attribute) is a structured statistical approach to improve a product and process performance with an attribute response. An examples of attribute response includes Accept/Reject
Quality Loss Function Quality Loss Function is an important method of measuring improvement particularly as a “Before – After” comparison.
Experiment This application allows the user to conduct simple orthogonal array experiments. The user is guided step-by-step throughout the experiment. Anova calculations are conducted and optimum conditions determined.

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