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	Thesis Writing
	Service Quality
	Lean / Six Sigma
	Total Quality Management
	Healthcare Management
	APQP / PPAP
	Workshops / Seminars

Quality Yield Productivity (ML) Quality Yield Productivity (SL) Training Needs Analysis Staff Performance Evaluation Statistical Process Control Total Productive Maintenance Audit Management Document Control ISO Implementation Toolkit Attendance Monitoring Inventory Monitoring for Stock Inventory Monitoring for Finished Goods Utilities

Seven Quality Control Tools New Quality Control Tools Project Selection Tools Advanced Quality Techniques Voice Of Customer Quality Function Deployment Failure Mode Effects Analysis Statistical Process Control Advanced Statistical Techniques Measurement Systems Analysis Hypothesis Testing Distributions Design of Experiments Control Plan Methodology Dynamic Control Plan Production Part Approval Process Service Quality Tools Healthcare Clinical Research Design Business Thesis Writting Reliability and Validity Classical Design Robust Design Multivariate Analysis Monte Carlo Simulation

5S Housekeeping Seven Quality Control Tools Design of Experiments Failure Mode Effects Analysis Just In Time Mistake Proofing Measurement System Analysis Process Flow Chart Quality Function Deployment Statistical Process Control Hypothesis Production Part Approval Process Voice of Customer Process Work Instruction Standard Operating Procedure Process Capability Control Plan Methodology Dynamic Control Plan Service Quality Total Productive Maintenance Productivity Tracking Healthcare Six Sigma Training Needs Analysis Staff Performance Evaluation Market Research Visual Management Business Thesis Writting

Thesis Awareness Thesis Outline Thesis Mindset Thesis Proposal Thesis Writing

Basic Practitioner Classical Intermediate Advance Dynamic Characteristics Problem Solving

QFD (2 days) QFD (3 days)

Basic Practitioner Intermediate Advance Online Quality Control

Service Quality Customer Complaints Customer Satisfaction Survey Managing Customer Service Delivering Customer Service Internal Customer Satisfaction Customer Loyalty Calming Upset Customers Telephone Techniques Counter Service Assertive Behavior

7 QC Tools (1 day) 7 QC Tools (2 days)

Prototype Control Plan Pre-Launch Control Plan Production Control Plan

Root Cause Analysis Incident Reporting HFMEA Cycle Time Reduction Clinical Research

Six Sigma Champion Six Sigma Yellow Belt Six Sigma Green Belt Six Sigma Black Belt

Balanced Scorecard Net Promoter Score Benchmarking

PST - Project Selection Tools

Project Selection Tools Software

Project Selection Tools - Roadmap for Six Sigma, APQP and TQM projects

This software module consists of the following templatized tools and techniques:

COPIS Elements The COPIS tool is used to evaluate the Customers
Vital X The Vital X is a simple but important tool to formalize the selection of vital variables in an array of variables. A direct frequency count is used to establish the importance of factors. The factor with the highest rating is considered most important.
Weighted Score The Weighted Score tool is used to weight impacts related to an array of variables. A list of variables are given a direct rating under a classified group. The classified group itself has a weighting. The product of the direct rating and the weighting is then used to arrive at a weighted rating.
Hierarchy Comparison The Hierarchy Comparison tool is used to make pair-wise comparison of variables from many users and thereby provide a ranking of the variables. The tool is useful to see the extent of agreement
Risk Assessment The Risk Assessment tool is used to evaluate the risks involved in an issue. Variables are weighted according to risks and the overall risk is calculated.
SIPOC Elements The SIPOC tool is used to evaluate the Suppliers
Project Planning The Project Plan is a template especially suitable for Six Sigma project definition justifying why a project is needed. It comprises of the Project Plan and Project Charter. The Project Plan records and formalizes the Objectives
Value Stream Map The VSM applet is used to draw the Value Stream Map of a process within an organization. It is used to form a baseline for cycle time

Other Project Selection Tools Links:

Project Selection Tools Tools – Training
- Project Selection Tools Tools
Project Selection Tools – Consultancy Support

Project Selection Tools Download:

Project Selection Tools – Report Sample (PDF)

Materials available free for members only:

Project Selection Tools – Learning Material (Word Document)
Project Selection Tools – Teaching Material (PowerPoint)

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