ISO 9001:2000 Toolkit

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Quality Yield Productivity (ML) Quality Yield Productivity (SL) Training Needs Analysis Staff Performance Evaluation Statistical Process Control Total Productive Maintenance Audit Management Document Control ISO Implementation Toolkit Attendance Monitoring Inventory Monitoring for Stock Inventory Monitoring for Finished Goods Utilities

Seven Quality Control Tools New Quality Control Tools Project Selection Tools Advanced Quality Techniques Voice Of Customer Quality Function Deployment Failure Mode Effects Analysis Statistical Process Control Advanced Statistical Techniques Measurement Systems Analysis Hypothesis Testing Distributions Design of Experiments Control Plan Methodology Dynamic Control Plan Production Part Approval Process Service Quality Tools Healthcare Clinical Research Design Business Thesis Writting Reliability and Validity Classical Design Robust Design Multivariate Analysis Monte Carlo Simulation

5S Housekeeping Seven Quality Control Tools Design of Experiments Failure Mode Effects Analysis Just In Time Mistake Proofing Measurement System Analysis Process Flow Chart Quality Function Deployment Statistical Process Control Hypothesis Production Part Approval Process Voice of Customer Process Work Instruction Standard Operating Procedure Process Capability Control Plan Methodology Dynamic Control Plan Service Quality Total Productive Maintenance Productivity Tracking Healthcare Six Sigma Training Needs Analysis Staff Performance Evaluation Market Research Visual Management Business Thesis Writting

Thesis Awareness Thesis Outline Thesis Mindset Thesis Proposal Thesis Writing

Basic Practitioner Classical Intermediate Advance Dynamic Characteristics Problem Solving

QFD (2 days) QFD (3 days)

Basic Practitioner Intermediate Advance Online Quality Control

Service Quality Customer Complaints Customer Satisfaction Survey Managing Customer Service Delivering Customer Service Internal Customer Satisfaction Customer Loyalty Calming Upset Customers Telephone Techniques Counter Service Assertive Behavior

7 QC Tools (1 day) 7 QC Tools (2 days)

Prototype Control Plan Pre-Launch Control Plan Production Control Plan

Basic Advance

Root Cause Analysis Incident Reporting HFMEA Cycle Time Reduction Clinical Research

Six Sigma Champion Six Sigma Yellow Belt Six Sigma Green Belt Six Sigma Black Belt

Balanced Scorecard Net Promoter Score Benchmarking

ISO 9001:2000 Toolkit

ISO

ISO 9001:2000 Toolkit - Enterprise

1. Top Management

To use iCT-M ISO Tool Kit, you must be an authorized user. If you are not an authorized user, please refer to your system administrator.

Top Management:

The Top Management team is an important aspect of ISO Tool Kit. This is established early in iCT-M. The Top Management page always shows the Top Management team empowering the ISO implementation.

2. Task Members

Task Members:

The Task Members who may carry out ISO implementation tasks are listed in the page. These are the employees to whom ISO implementation may be assigned to.

3. Members List

Members List:

This page shows the organization of the Members List. The structure shows clearly the relationship of all members.

4. Steps

Steps:

This Steps page shows the total number of steps involved in the ISO implementation. These pages are listed out in full so that all aspects of your ISO implementation is taken into account.

The list of steps can be Edited to include or exclude any step thought to be unimportant to your company. The Edit feature is shown below.

The list of Steps for ISO implementation can be Edited by the company. Simply check the steps needed and uncheck steps that are not needed.

5. Schedule

Schedule:

The Schedule is an integral part of ISO Tool Kit. This page shows all the 20 main steps of implementation and the associated sub-steps in a clear directory structure.

The Schedule also shows the Templates and Documents that a company can use during its ISO implementation.

Templates are example documents that a company can copy, edit or use during the implementation process. There are no restrictions on copying these files for the company's own use provided the company is an authorized user of iCT-M.

Documents are typically PowerPoint, Word or Excel files that the company may use as examples of for reference or training.

6. Task Report

Task Report:

The Task Report is an interesting feature of iCT-M ISO Tool Kit. Every step identified in the Schedule can be assigned to a responsible person. The person who assigns the task is an Assignor and the person carrying out the task is an Assignee.

When an Assignor assigns a task to an Assignee, the task will appear in the Individual Employee Work Details as shown below.

7. Individual Employee Task Details

Individual Employee Task Details

The Assignee can then post the Reply Details. The Assignor will then be able to see the status of the work done. If work is ongoing, the Assignee can save his/her work status.

Once submitted, the Reply Details are finalized and cannot be changed.