Productivity and Quality software.

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	Thesis Writing
	Service Quality
	Lean / Six Sigma
	Total Quality Management
	Healthcare Management
	APQP / PPAP
	Workshops / Seminars

Quality Yield Productivity (ML) Quality Yield Productivity (SL) Training Needs Analysis Staff Performance Evaluation Statistical Process Control Total Productive Maintenance Audit Management Document Control ISO Implementation Toolkit Attendance Monitoring Inventory Monitoring for Stock Inventory Monitoring for Finished Goods Utilities

Seven Quality Control Tools New Quality Control Tools Project Selection Tools Advanced Quality Techniques Voice Of Customer Quality Function Deployment Failure Mode Effects Analysis Statistical Process Control Advanced Statistical Techniques Measurement Systems Analysis Hypothesis Testing Distributions Design of Experiments Control Plan Methodology Dynamic Control Plan Production Part Approval Process Service Quality Tools Healthcare Clinical Research Design Business Thesis Writting Reliability and Validity Classical Design Robust Design Multivariate Analysis Monte Carlo Simulation

5S Housekeeping Seven Quality Control Tools Design of Experiments Failure Mode Effects Analysis Just In Time Mistake Proofing Measurement System Analysis Process Flow Chart Quality Function Deployment Statistical Process Control Hypothesis Production Part Approval Process Voice of Customer Process Work Instruction Standard Operating Procedure Process Capability Control Plan Methodology Dynamic Control Plan Service Quality Total Productive Maintenance Productivity Tracking Healthcare Six Sigma Training Needs Analysis Staff Performance Evaluation Market Research Visual Management Business Thesis Writting

Thesis Awareness Thesis Outline Thesis Mindset Thesis Proposal Thesis Writing

Basic Practitioner Classical Intermediate Advance Dynamic Characteristics Problem Solving

QFD (2 days) QFD (3 days)

Basic Practitioner Intermediate Advance Online Quality Control

Service Quality Customer Complaints Customer Satisfaction Survey Managing Customer Service Delivering Customer Service Internal Customer Satisfaction Customer Loyalty Calming Upset Customers Telephone Techniques Counter Service Assertive Behavior

7 QC Tools (1 day) 7 QC Tools (2 days)

Prototype Control Plan Pre-Launch Control Plan Production Control Plan

Basic Advance

Root Cause Analysis Incident Reporting HFMEA Cycle Time Reduction Clinical Research

Six Sigma Champion Six Sigma Yellow Belt Six Sigma Green Belt Six Sigma Black Belt

Balanced Scorecard Net Promoter Score Benchmarking

Productivity and Quality software.

Productivity and Quality software for Six Sigma, TQM and APQP.

There are many different types of activities that can be conducted using iCT-M. These include Enterprise level performance monitor and control, Projects for continuous improvement and Optimization techniques for product and process improvement.

This Project application contains 20 different modules. The tools and techniques within these modules are used for problem solving, continuous improvement and created specifically to meet the demands of APQP and Six Sigma deployment.

Project

	1. 7QCT : Seven Quality Control Tools
		Pareto Analysis Histogram Cause-Effect Diagram Process Flow Chart Check List Scatter Plot Tally Sheet Advance Tally Sheet
	2. NQCT : New Quality Control Tools
		Tree Diagram Affinity Diagram Characteristics Matrix Organization Chart Advanced Flow Chart Gantt Chart Force Field Diagram Before After Graph Pareto Comparison Simple Gantt Chart 5 Whys? SWOT Analysis Box Plot Mindmap Literature Review Simple Graph Chart
	3. PST : Project Selection Tools
		COPIS Elements Vital X Weighted Score Hierarchy Comparison Risk Assessment SIPOC Elements Project Planning Value Stream Map
	4. AQT : Advanced Quality Techniques
		5S Housekeeping Innovative Creative Circles Awards Innovative Creative Circles Evaluation AKICT AKICT Evaluation
	5. VOC : Voice of Customer
		Voice of Customer Things Gone Right Things Gone Wrong Kano Analysis
	6. QFD : Quality Function Deployment
		Quality Matrix Function Matrix Quality-Function Matrix Production Matrix Service Matrix Concept Selection
	7. FMA : Failure Mode Effects Analysis
		Product FMEA Process FMEA Product & Process FMEA Production Healthcare
	8. SPC : Statistical Process Control
		Machine Capability Pre-Control Chart XBar Range Chart XBar Sigma Chart XMov RMov Chart XInd RMov Chart d - Chart p - Chart c - Chart u - Chart Median Chart
	9. AST : Advanced Statistical Techniques
		Frequency Chart Acceptance Sampling Online Quality Control Constant-Wear Product Relibility Studies Sampling by Code Single Sampling Plan Double Sampling Plan Wear-Out Weibull Curves Accelerated Test Failure Pattern
	10. MSA : Measurement Systems Evaluation
		Measurement System Evaluation Bias Linearity Stability GRR (Short Term) GRR (Long Term) GRR (Anova) GRR (Attribute)
	11. DST : Distributions
		Normal Student Binomial Chi-Square Fisher DPMO Conversion DPMO Hypergeometric Poisson
	12. HYP : Hypothesis Testing
		Z-Test t-Test 1 Sample t-Test 2 Sample t-Test Paired Proportion 1 Sample Proportion 2 Sample Anova 1 Factor Anova 2 Factor Chi-Squared GOF Chi-Squared TOI Levene Correlation t-Test Regression t-Test Intercept t-Test Chi-Squared 1 Sample Chi-Squared 2 Sample McNemar Test Likert Scale Non Hypothesis EDA-Normality Wilcoxon Sign Rank Bartlett Mann Whiteny U-Test Kruskal-Wallis Wilcoxon Matched Pairs Test SEM-Partial Least Squares Application Hierarchy Process
	13. DOE : Design of Experiments
		QLF & Experiment Variable QLF & Experiment Attribute Quality Loss Function Experiment
	14. CPM : Control Plan Methodology
		Prototype Pre-Launch Production
	15. DCP : Dynamic Control Plan
		Proto-Type Pre-Launch Production
	16. PPAP : Product Part Approval Process
		APQP Check List FER Checklist Sign Off Retent-Submit Part Submission Warrant Appearance Approval Report Dimensional Results Material Test Results Performance Test Results DFMEA Check List Design Information Check List Equipment Tooling Check List Product/Process Check List Floor Plan Check List Process Flow Check List PFMEA Check List Control Plan Check List
	17. SQT : Service Quality Tools
		Customer Complaints Management Customer Satisfaction Index Weighted Satisfaction Index Bali Service Quality Model Importance-Performance Analysis Service Quality Rep Customer Satisfaction Questionnaire
	18. HLC : Healthcare
		Patient Satisfaction Questionnaire Incident Reporting Info System National Indicator Analysis Network National Indicator Service Cycle Time Root Cause Analysis Incident Report Network Incident Reporting
	19. CRD : Clinical Research Design
		Q-Q Plot Parallel Group Crossover Group Solomon 4 Mediation Moderation Homogeneous Reggression Ancova MetaAnalysis Events Meta Data CrossSection Binary Control Treatment Data Mean Correlation
	20. BIS : Business Intelligence
		Benchmarking Net Promoter Score Balanced Scorecard 360 Degree Multi-Rater Evaluation Audit MBNQA MBNQA - Health Care MBNQA - Business MBNQA - Education
	21. THW : Thesis Writing
		Thesis Title Candidate Information Thesis Approval Thesis Permission Declaration Acknowledgement Dedication Thesis Title Page Thesis Statement Research Questions Research Findings Recommendations Research Aims Research Hypotheses Research Conclusion Future Work Thesis Progress Thesis Discussion Literature Review Research Strategy Research Design Research Methodology Limitations Contributions Appendices References Sample Size Abstract Thesis Dossier Qualitative Analysis Sampling Plan Assumptions Proposal Text Editor Scope Delimitation Frameworks Fact Findings Paper Publishing
	22. RnV : Reliability & Validity
		Internal Consistency Inter Item Item Total Cronbach Equivalence Stability Convergent Concurrent Predictive Divergent Cohen Kappa Fleiss Kappa Content Validity Ratio Content Validity Index Rasch Analysis
	23. REG : Classical Design
		Curve Fitting Regression Logistic Regression
	24. RBD : Robust Design
		Parameter Design Data Transformation Minute Accumulation Successive Regression
	25. MVA : Multivariate Analysis
		Principle Component Multiple Regression Manova 1W2G Manova 1WPr Manova 1W3G Logistic Regression Factor Analysis Box Covariance Mean F-Test Multivariate Discriminant Analysis Multicollinearity Multivariable Outlier
	26. MCS : Monte Carlo Simulation
		Variable Discrete Factorial Forecast

NT AUTHORITY\SYSTEM

True

Thesis Writing

Service Quality

Lean /Six Sigma

Total Quality Management

Healthcare Management

APQP / PPAP

Workshops / Seminars

Lean /
Six Sigma

Total Quality
Management

APQP /
PPAP

Workshops /
Seminars