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	Thesis Writing
	Service Quality
	Lean / Six Sigma
	Total Quality Management
	Healthcare Management
	APQP / PPAP
	Workshops / Seminars

Quality Yield Productivity (ML) Quality Yield Productivity (SL) Training Needs Analysis Staff Performance Evaluation Statistical Process Control Total Productive Maintenance Audit Management Document Control ISO Implementation Toolkit Attendance Monitoring Inventory Monitoring for Stock Inventory Monitoring for Finished Goods Utilities

Seven Quality Control Tools New Quality Control Tools Project Selection Tools Advanced Quality Techniques Voice Of Customer Quality Function Deployment Failure Mode Effects Analysis Statistical Process Control Advanced Statistical Techniques Measurement Systems Analysis Hypothesis Testing Distributions Design of Experiments Control Plan Methodology Dynamic Control Plan Production Part Approval Process Service Quality Tools Healthcare Clinical Research Design Business Thesis Writting Reliability and Validity Classical Design Robust Design Multivariate Analysis Monte Carlo Simulation

5S Housekeeping Seven Quality Control Tools Design of Experiments Failure Mode Effects Analysis Just In Time Mistake Proofing Measurement System Analysis Process Flow Chart Quality Function Deployment Statistical Process Control Hypothesis Production Part Approval Process Voice of Customer Process Work Instruction Standard Operating Procedure Process Capability Control Plan Methodology Dynamic Control Plan Service Quality Total Productive Maintenance Productivity Tracking Healthcare Six Sigma Training Needs Analysis Staff Performance Evaluation Market Research Visual Management Business Thesis Writting

Thesis Awareness Thesis Outline Thesis Mindset Thesis Proposal Thesis Writing

Basic Practitioner Classical Intermediate Advance Dynamic Characteristics Problem Solving

QFD (2 days) QFD (3 days)

Basic Practitioner Intermediate Advance Online Quality Control

Service Quality Customer Complaints Customer Satisfaction Survey Managing Customer Service Delivering Customer Service Internal Customer Satisfaction Customer Loyalty Calming Upset Customers Telephone Techniques Counter Service Assertive Behavior

7 QC Tools (1 day) 7 QC Tools (2 days)

Prototype Control Plan Pre-Launch Control Plan Production Control Plan

Basic Advance

Root Cause Analysis Incident Reporting HFMEA Cycle Time Reduction Clinical Research

Six Sigma Champion Six Sigma Yellow Belt Six Sigma Green Belt Six Sigma Black Belt

Balanced Scorecard Net Promoter Score Benchmarking

Healthcare

This software module consists of the following templatized tools and techniques:

Patient Satisfaction Questionnaire Patient Satisfaction Questionnaire (PSQ) is used to evaluate customer satisfaction. The questionnaire can be setup with one-sided questions which may have positive and negatives sense. iCT-M provides this convenient questionnaire to evaluate customer satisfaction. Customer data can be traced individually.
Incident Reporting Info System Incident Reporting Info System (IRIS) is an advanced applet that allows a hospital to manage incidences within a clinical work environment. It manages a persons demography
National Indicator Analysis National Indicator Analysis manages the performances of a Healthcare Unit such as a hospital against the targets (denominators) set for the Healthcare Unit by the Health Ministry. NIA produces elegant reports.
Network National Indicator Network National Indicator allows an administrator full view of Healthcare Units performances from the national level to the state level down to the hospital level into the department level for any hospital in the nation. This applet is under construction.
Service Cycle Time The Cycle Time Reduction is used to objectively enable teams to isolate process steps and study each step objectively. The overall average cycle time is shown a cumulative chart as follows.
Root Cause Analysis Root Cause Analysis is an important methodology to improve processes based on incidents (or complaints
Incident Report Incidents occur no matter how careful people are. However
Network Incident Reporting Cross incidents allows an administrator full status of incidents from the national level to the state level down to the hospital level into the department level for any hospital in the nation.

Thesis Writing

Service Quality

Lean /Six Sigma

Total Quality Management

Healthcare Management

APQP / PPAP

Workshops / Seminars

Healthcare

Healthcare

Healthcare

Lean /
Six Sigma

Total Quality
Management

APQP /
PPAP

Workshops /
Seminars