QFD Introduction
- Do you know the Voice of your Customer?
- Do you translate the customers’ needs into product and service specifications?
- Do you take a long time to develop new products or services?
- Do your departments blame each other?
- Are changing customer needs a problem to you?
Quality Function Deployment (QFD) is a powerful system to translate the Voice of Customer into product and service features. QFD encourages cross-functional teams to improve their internal communications and become intensely customer focused. This leads to reduced development time and increased customer satisfaction. QFD also supports Simultaneous Engineering and integrated product and service development.
Benefits Of Attending The QFD Training
The QFD training enables the delegates to:
- Build a method to design-in quality proactively.
- Reduce changes in process, product and service development.
- Identify customer needs before jumping to make major expenditures.
- Reduce product development time with fewer start-up problems and field failures.
- Identify and integrate the Voice of Customer (VOC) into the development process.
- Translate the VOC into different levels of activities
- Reduce
- Product development time
- Start-up problems
- Field failure
Who Should Attend The QFD Training ?
QFD integrates all phases of product development to satisfy the Voice of Customer. QFD will be most appropriate for those involved in Design, R&D, Reliability, Maintenance, Quality, Engineering, Manufacturing and Production. Teams are encouraged to attend for maximum benefit.
Brief QFD Training Outline
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Day 1 (AM) |
What is QFD
- What is QFD
- Benefits of using QFD
- Voice of Customer
QFD - House of Quality
- Step-by-step approach for using QFD
- Four Conceptual Phases of QFD
- Analyze and diagnosis of QFD Charts
- QFD and TQM
- QFD and DOE
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Day 1 (PM) |
Defining the QFD Project
- Product Vision Definition
- Value Delivery Proposition
- Mission / Scope
- Project Objectives
- Checklist for Project Objectives
- Road Map
Leading the QFD Project
- Building the right team
- Team rules and member responsibilities
- Team talk
- Project Leader
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Day 2 (AM) |
Identifying Customers/Competition
- Market Identification
- Initial Customer Probes
- Focus
Market Research Tools
- Preparing for Market Research
- Meeting the Customer
- Analyzing the Data
- Focus
- Methods
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Day 2 (PM) |
QFD Decision Making
- Deploying VOC
- Team Talk
- Alternative Concept Selection
- Verifying Product Integrity
- Process Improvement
- Matrix Concept
Project Management
- Leadership / Execution
- QFD techniques for large projects
- Customizing QFD for your project
- Discussion
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