Clinical Research
- Do you have patient complaints?
- Do you have patient relatives complaints?
- Do you have staff complaints?
Clinical Research provides a disciplined procedure which enables a health professional to anticipate and rectify potential failures in a healthcare system and process. Clinical Research is an integral part of any Quality Management System (e.g. ISO 9000, QS 9000, etc.). This Clinical Research training enables the delegates to conduct Clinical Research on Systems and Processes to reduce medical errors and patients risks. Many hands-on examples help delegates to understand and use the course effectively.
Benefits of Attending the Clinical Research Training
The course enables the delegates to:
This three-day course is designed to meet the newest risk management. This course will equip the healthcare professionals with knowledge and tools to effectively assist in the development of a Clinical Research for risk management. As a management tool, the Clinical Research can reduce errors and sentinel events by prioritizing high-risk departments or components in a hospital or medical treatment facility. The course features lecture and interactive workshops to demonstrate the concepts. iCT-M Software will be used to assist delegates in organizing and developing a system.
The course enables the healthcare professional delegates to:
- Transform risk management from a reactive (corrective) process to proactive (preventive) one
- Develop proactive error prevention
- Decrease claims and reduce risk exposure
- Enhance your “Report Card” for better public confidence
- Understand the use of Clinical Research for systems and processes.
- Construct FMEA tables for systems and processes.
- Calculate Risk Priority Numbers
- Analyze risk at any stages of the systems or processes
- Take proactive action to reduce failures
- Document the FMEA process and generate the Control Plan Methodology.
- Know the importance of setting the right Control plan in ensuring quality and process capability.
- Ensure systems and process quality and reliability in a proactive manner.
- Provide an opportunity to market patient safety awareness
- Manage and facilitate cross functional teams. .
Who Should Attend The Healthcare Training ?
Servqual investigates all phases of service delivery to satisfy the customer's expectation. It will be most appro Clinical Research is used to reduce the risk of medical errors or process failures proactively. It will be most appropriate for healthcare professionals involved in Quality, Customer Complaints, Incident, ISO audit, Customer service. Multi functional teams are encouraged to attend for maximum benefit.priate for Supervisors, Directors and Managers of Services in Banks, Insurance, Hospitals, Hotels, Restaurants and in particular Government offices. Teams are encouraged to attend for maximum benefit.
Brief Clinical Research Training Outline
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Day 1 (AM) |
Clinical Research Introduction
- Wasted effort in hospitals
- Global competition
- Quality and reliability of processes
- Risk and reducing risks
Clinical Research Methodology
- Approaches in managing a process
- Risk Analysis
- Process Flow Charts
- Systems and Process FMEA
- Fault Tree analysis
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Day 1 (PM) |
Tools for Clinical Research
- Identifying Root Cause
- Problem Solving Techniques
- Analyzing and writing procedures
- Poka Yoke methods
Examples
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Day 2 (AM) |
Process Clinical Research
- Identifying Failure Modes
- Measures of Probability, Severity and Detection
- Design Controls
- Reducing Risks, Examples
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Day 2 (PM) |
Clinical Research and other tools
- Voice of Customer (VOC)
- Quality Function Deployment (QFD)
- Statistical Process Control (SPC)
- Example of VOC, QFD and SPC
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Day 3 (AM) |
Process Clinical Research
- Example of Control Plan
- Audit Procedures
- Writing Procedures
- Exercise
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Day 3 (PM) |
Clinical Research Discussion
- FMEA Team formation
- Managing Teams
- Teamwork
- Team morale
Clinical Research Summary
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