Course Objective
Gain an understanding of the Six Sigma DMAIC problem solving methodology.
Develop Six Sigma culture by deploying the DMAIC methodology in their day-to-day job.
Successfully complete and manage improvement projects in their respective areas.
Guide Green Belts and support Master Black Belts on high impact cross-functional projects.
Interact with all levels of an organization.
Benefits of attending this course
Gain an understanding of Six Sigma: DMAIC Process Improvement Methodology. Delegates can implement the Six Sigma culture by practicing the methodology in their day-to-day job activities. Delegates can successfully complete small scale improvement projects in their respective work areas .Green Belts can support Black Belts and Master Black Belts on high impact cross discipline projects. Over time and experience the Green Belts can become Black Belts and Master Black Belts. This training will enable the delegates to develop the communication skills necessary to be an active member of a Six Sigma team. The delegates are hand held towards Six Sigma deployment at the floor level.
The Green Belts learn how to identify critical quality issues and business processes that fail to deliver the expected customer quality at the lowest cost to the organization. Green Belts will learn how to be part of a Six Sigma project, and support the team through:
- Implementing problem solving methodology
- Reduce non-value added activities and costs
- Improve customer satisfaction
- Reduce defects
- Increase profit margins
- Encourage management by fact
- Improve economic competitiveness of the organization
The training will be conducted using iCT-M ® software. The delegates will have the benefit of using the software free for 30 days.
Who should attend?
This course applies to anyone who will be part of a Six Sigma process improvement project team. Operator, line leaders, technicians, engineers and managers from process, quality, operations, manufacturing and production would greatly benefit from this course. Personnel from the public services, logistics, education, hospitality industry, biomedical, healthcare, sales, purchasing and service sectors too will find this course most suitable to them.
Brief course outline:
10 days training; divided into 2 x 5 days session 3- 4 weeks apart
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Week 1 (5 days) |
Why Six Sigma
- Overview of SS
- SS vs. TQM, ISO
- Benefits of Six Sigma
- The Impact of Six Sigma to The Organization
How to Deploy SS
- Infrastructure Requirement
- DMAIC Methodology
- DMVDC Methodology
- Six Sigma deployment
- Six Sigma methodology
- DMAIC and DMADV
- DMAIC – Define
- DMAIC – Measure
- DMAIC – Analyze
- DMAIC – Improve
- DMAIC – Control
DMAIC - Define
- Objectives
- Project Definition
- Project Charter
- Developing a Business Case
- Chartering a Team
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- Defining Roles and Responsibilities
- Support for Project
- Translating Customer Needs into Specific Requirements (CTQs)
- SIPOC Diagram
- COPIS Diagram
- Advance SIPOC
- Project Scheduling
- Simple Gantt Chart
- Advance Gantt Chart
- Pareto Chart
- Tree Diagram
- Change Management / Teams
- Affinity Diagram
- FMEA
- DPMO
- Risk Assessment
- Project Risk Assessment
- Vital X
- Hierarchy Comparison
- Weighted scores
Define Phase Review
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Week 2 (5 days) |
DMAIC - Measure
- Establish Process Baseline
- Data Attributes (Continuous Versus Discrete)
- Data Collection Techniques
- Data Collection Plan
- Understanding Variation
- Measuring Process Capability
- Calculating Process Sigma Level
- Visually Displaying Baseline Performance
- Measurement Phase Review
DMAIC - Analyze
- Hypothesis Testing
- Histogram,
- Pareto Chart,
- Scatter Diagram
- Value-Added Analysis
- Cause and Effect Analysis
- 5-Why Analysis
- Root Causes Analysis
- Determining Opportunity for Improvement
- Design Of Experiments
- Multi Variate Analysis
- Principle Component Analysis
- Systems Diagrams
- Corrective Action Matrix
- Monte Carlo simulation
- Distributions – normal, binomial, Poisson etc
- Customer Satisfaction
- Assessing The Results of Process Improvement
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DMAIC - Improve
- Objectives
- Brainstorming
- Quality Function Deployment
- Selecting a Solution
- Poka Yoke
- Implementation Planning
- Corrective Action Matrix
- 5S
Housekeeping
- Process Flow Chart
- Improve Phase Review
DMAIC - Control
- XmR Control Chart
- Statistical Process Control
- GR&R
- Control Plan
- Control Phase Review
- Project selection
- Ground work for project
- Discussion
- Conclusion
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