Managing Customer Service Introduction
- Do you understand your customer?
- Do you set quality service standards?
- Have you built a winning service team?
- Do you check up regularly?
- Do you provide for proactive problem solving?
Managing Customer Service is a program to enable management personnel to realize the importance of understanding customer needs and providing a means of achieving those needs. This training shows the management how to manage customer service within your company. This course is designed on a take-back-and-do approach. Delegates should see immediate applications to improve their customer service management.
Benefits Of Attending The Managing Customer Service Training
The course enables the delegates to:
- Learn to understand their customers.
- Set quality service standards.
- Build a winning service team.
- Develop a service audit system.
- Provide for a proactive problem solving culture.
Who Should Attend The Managing Customer Service Training ?
Managing Customer Service is particularly useful for those involved in managing service delivery. Teams are encouraged to attend for maximum benefit.
Brief Managing Customer Service Training Outline
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Day 1 (AM) |
Understand your customers
- Your specific niches
- Characteristics of your service
- Customer profile
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Day 1 (PM) |
Set quality service standards
- Importance of service standards
- Dimensions of service
- Standard statements
Build a winning team
- Put quality into the job
- Training for customer service
- Leadership
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Day 2 (AM) |
Check up regularly
- Service audit system
- Customer feedback system
- Employee feedback system
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Day 2 (PM) |
Provide proactive problem solving
- Supportive climate
- Use your customer service team
- Turn customer problems into opportunities
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