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	Thesis Writing
	Service Quality
	Lean / Six Sigma
	Total Quality Management
	Healthcare Management
	APQP / PPAP
	Workshops / Seminars

Quality Yield Productivity (ML) Quality Yield Productivity (SL) Training Needs Analysis Staff Performance Evaluation Statistical Process Control Total Productive Maintenance Audit Management Document Control ISO Implementation Toolkit Attendance Monitoring Inventory Monitoring for Stock Inventory Monitoring for Finished Goods Utilities

Seven Quality Control Tools New Quality Control Tools Project Selection Tools Advanced Quality Techniques Voice Of Customer Quality Function Deployment Failure Mode Effects Analysis Statistical Process Control Advanced Statistical Techniques Measurement Systems Analysis Hypothesis Testing Distributions Design of Experiments Control Plan Methodology Dynamic Control Plan Production Part Approval Process Service Quality Tools Healthcare Clinical Research Design Business Thesis Writting Reliability and Validity Classical Design Robust Design Multivariate Analysis Monte Carlo Simulation

5S Housekeeping Seven Quality Control Tools Design of Experiments Failure Mode Effects Analysis Just In Time Mistake Proofing Measurement System Analysis Process Flow Chart Quality Function Deployment Statistical Process Control Hypothesis Production Part Approval Process Voice of Customer Process Work Instruction Standard Operating Procedure Process Capability Control Plan Methodology Dynamic Control Plan Service Quality Total Productive Maintenance Productivity Tracking Healthcare Six Sigma Training Needs Analysis Staff Performance Evaluation Market Research Visual Management Business Thesis Writting

Thesis Awareness Thesis Outline Thesis Mindset Thesis Proposal Thesis Writing

Basic Practitioner Classical Intermediate Advance Dynamic Characteristics Problem Solving

QFD (2 days) QFD (3 days)

Basic Practitioner Intermediate Advance Online Quality Control

Service Quality Customer Complaints Customer Satisfaction Survey Managing Customer Service Delivering Customer Service Internal Customer Satisfaction Customer Loyalty Calming Upset Customers Telephone Techniques Counter Service Assertive Behavior

7 QC Tools (1 day) 7 QC Tools (2 days)

Prototype Control Plan Pre-Launch Control Plan Production Control Plan

Basic Advance

Root Cause Analysis Incident Reporting HFMEA Cycle Time Reduction Clinical Research

Six Sigma Champion Six Sigma Yellow Belt Six Sigma Green Belt Six Sigma Black Belt

Balanced Scorecard Net Promoter Score Benchmarking

Analytical Techniques

ANALYTICAL TECHNIQUES

By Dr. Nicolo Belavendram
Design and Production, Faculty of Engineering, University of Malaya

For APQP:

Note that while the phases 1-4 have input - output relationships, this is not usually evident as a direct line.
Appendix B in the Automotive Industry Action Group's, (AIAG) APQP Reference Manual suggests many different tools and techniques that may be used in APQP.

For Six Sigma:

Note the DMAIC methodology is not usually evident as a direct line.
Many different tools and techniques may be used in Six Sigma.

To the extent that direct lineation cannot be drawn the process is subject to inter-linking. Thus, if one document is updated there is every change that another related document is not updated. Here, iCT-M software can be of great assistance.

Many of these tools and techniques require much training and resources. With iCT-M, employers can empower employees to tackle a large number of applets (tools and techniques) including the following:

7QCT: Seven Quality Control Tools Process Flow Chart, Check List, Cause-Effect Diagram, Pareto Analysis, Histogram, Scatter Plot, SPC	NQCT: New Quality Control Tools Advanced Flow Chart, Affinity Diagram, Characteristics Matrix, Organization Chart, Tree Diagram, Force Field Diagram, Before After Graph, Pareto Comparison, Simple Gantt Chart, Gantt Chart
AQCT: Advanced Quality Control Techniques 5S Housekeeping, Benchmarking, Innovative Creative Circles	VOC: Voice of Customer Things Gone Right, Things Gone Wrong, Voice of Customer,Kano Analysis
QFD: Quality Function Deployment Quality Matrix (shown left below), Function Matrix (shown right below), Quality-Function Matrix, Production Matrix, Concept Selection, Service Matrix	FMEA: Failure Mode Effects Analysis Product, Process, Product & Process, Production
SPC: Statistical Process Control Machine Capability, Pre-Control Chart, XBar-Sigma Chart, XBar-Range Chart, XInd-RMov Chart, XMov-RMov Chart, Median Chart, d Chart, p Chart, c Chart, u Chart	AST: Advanced Statistical Techniques Frequency Chart, Sampling by Code, Single Sampling Plan, Double Sampling Plan, Acceptance Sampling, Online Quality Control, Weilbull Curves, Constant-Wear, Wear-Out, Failure Pattern, Accelerated Tests, Product Reliability Studies
MSA: Measurement Systems Analysis Bias, Linearity, Stability, GRR (Short Term), GRR (Long Term), GRR (Anova), GRR (Attribute), Measurement System Evaluation	HYP: Hypothesis Testing z-Test, t-Test 1 Sample, t-Test 2 Sample, t-Test Paired, One Proportion, Two Proportion, Anova 1 Factor, Anova 2 Factor, Chi-Squared Goodness Of Fit, Chi-Squared Test Of Independence
DOE: Design of Experiments Variable, Idle Column, Nested Factor, Operating Window, Combination Column, Attribute	CPM: Control Plan Methodology Prototype Control Plan, Pre-launch Control Plan, Production Control Plan
DCP: Dynamic Control Plan Proto-type Dynamic Control Plan, Pre-launch Dynamic Control Plan, Production Dynamic Control Plan	PPAP: Product Part Approval Process APQP Checklist, FER Checklist, Retent-Submit, Part Submission Warrant, Appearance Approval Report, Dimensional Results, Material Test Results, Performance Test Results, PPAP